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Box Office Policies
Ticket Packages. Seats for multi-concert ticket packages are assigned on a first come, first served basis by our Box Office Staff. Simply choose the seating section you want. You will be notified of your seat row and number once your order is complete -- usually within 24 hours Monday - Friday. Orders placed on weekends or holidays will be completed the following business day. Please allow extra time on weekends and holidays.

Payment Methods. Tickets and donations may be paid for using VISA, MasterCard, and Discover, and American Express cards.

Refunds & Exchanges. There are no refunds or exchanges for purchases. However, in the event a concert is cancelled, you will be offered options to exchange for another concert or for box office credit.

Returned Tickets. Tickets that will not be used may be returned to the Roanoke Symphony Box Office in person as a tax deductible contribution equal to the value of the tickets, not including any additional fees. Tickets must be turned-in at least 24 hours prior to the performance.

Lost or Stolen Tickets. You may request that lost or stolen tickets be duplicated by the RSO Box Office, at its descretion. The request to duplicate a lost ticket must be made by the original purchaser.

Will Call location. Our Will-Call Box Office window is open at least 1-1/2 hours prior to each concert.
  • In the Berglund Performing Arts Theatre: Will-Call is located just inside the main entrance of the Theatre building, to the left.
  • In Jefferson Center - Shaftman Performance Hall: Will-Call is located just inside the main entrance off Luck Avenue.
  • In the Salem Civic Center: Will-Call is located just inside the main entrance -- Box Office to the left.

Tax. All ticket prices include all applicable admission tax.

Fees. Most box office fees are included in the published prices, however, you will may also see small service charges added for online orders. These modest "fees" help us meet our budget with revenue that is not taxed.

Box Office Hours. The Member One RSO Box Office regular hours are 10:00 a.m. to 4:00 p.m. Monday - Friday. Our hours may change due to holidays and other special circumstances -- phone us at (540) 343-9127 for recorded updates.

Contact Us: Telephone 540-343-9127 or you may use our Contact Form.

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